Notation based on the Act on Specified Commercial Transactions

Business Information

Name of distributor	Kyoko Sunabe (Trade name: VILLA Esse UNA)
Name of Representative	Kyoko Sunabe
Location	〒905-0024 543-6, Kyoda, Nago City, Okinawa, Japan
Phone number	090-3325-4623 (open year-round)
Business	Ryokan business (lodging facilities)
license number	Hokuho No. R7-50
Business Hours	9:00-18:00 (open year-round)
Date of commencement of business	August 21, 2025 (scheduled start of operations)
Email Address	info@esseuna.com

Services and Fees

service name	Accommodation service at Villa Esse Una, a private villa for rent
Facility Overview	Size: 97 m2 Maximum number of guests: 6 Bedrooms: 2 Whole building rental (entire building reserved)
lodging fees	1 night: 50,000-110,000 yen (tax included) Maximum number of guests: 6 Rates vary depending on the date of stay, number of guests, and plan.
Other Expenses	Cleaning fee: usually free Additional cleaning fee: If there is dirt or damage that cannot be handled by regular cleaning, an additional actual cleaning fee (from 3,000 yen) will be charged.
Fee Fixing Period	To be confirmed at the time of reservation.

Method and timing of payment

Payment Method	Reservations can now be made through Booking.com. The hotel will also support reservations and credit card payments (Visa, MasterCard, JCB, American Express, and Diners Club) via the official website.
Time of payment	Payment is made upon completion of the reservation (prepayment required).
settlement agent	Stripe, Inc.

How to apply

application acceptance	Official Site Booking.com Telangana (encyclopedia)
Application Expiration Date	Up to one day prior to the scheduled date of use (subject to room availability)

Time of delivery of goods, etc.

Time of service provision	From check-in date to check-out date
check-in	15:00～
check-out	~10:00
Usage Restrictions	Guests under 18 must be accompanied by a parent or guardian Quiet hours: 12:00 - 6:00 the next day (please be considerate to neighbors)

Cancellation and Refund Policy

Cancellation Policy	・Free of charge until 7 ・Cancellation from 6 days to 2 days prior to the check-in date: 50％ of the room charge ・Cancellation on the day before and the day of check-in: 100% of the room charge ・No-show: 100% of the room charge
Refund Method	If payment was made by credit card, the payment will be cancelled or refunded to the credit card. *Refund processing may take 5-10 business days.
Timing of refund procedure	Refunds will be processed within 7 business days of receipt of cancellation.

Disclaimer

In case of natural disaster or force majeure
In the event of cancellation due to reasons beyond our control, such as natural disasters or transportation cancellations, our normal cancellation policy will, in principle, apply. However, this does not apply in the event of an evacuation advisory or order issued by Okinawa Prefecture or the government.

Equipment failure, etc.
If we are unable to provide the service due to unavoidable reasons such as equipment failure, we will offer an alternative plan or a full refund.

Handling of Personal Information

Please refer to our privacy policy for information on how we handle your personal information.
Privacy policy of this facility:https://esseuna.com/privacy-policy/

Terms of Use and Precautions

Prohibitions

Smoking (outside of designated areas)
Pets (except assistance dogs)
Excess capacity
Acts that cause inconvenience to the neighborhood due to noise, etc.
Intentional damage to facilities and equipment

damages
If damage to the facility is caused intentionally or through gross negligence, we may charge you for repair or other expenses.

Complaint/Consultation Desk

Please feel free to contact us by phone or e-mail for inquiries and consultation.

Customer Service Center
Phone: 090-3325-4623
Email: info@esseuna.com
Hours: 9:00-18:00 (open year-round)

External Consultation Service
Okinawa Prefectural Consumer Affairs Center
Phone: 098-863-9212

National Consumer Affairs Center
Consumer hotline: 188

Last update: July 25, 2025