Privacy Policy
Villa Esse Una (hereinafter referred to as "the facility") has established the following privacy policy regarding the protection of customers' personal information, and will promote the protection of personal information by establishing a system for protecting personal information and ensuring that the importance of protecting personal information is recognized and addressed.
Management of personal information
In order to keep customers' personal information accurate and up-to-date and to prevent unauthorized access to, loss, damage, falsification, or leakage of personal information, we take necessary measures such as maintenance of security systems, development of management systems, and thorough employee training, and implement safety measures to strictly manage personal information.
Purpose of use of personal information
Personal information received from customers will be used to send e-mails and materials to customers in order to contact them and answer their questions about our business.
Specific Purpose of Use
- Confirmation and management of reservations
- Check-in and check-out procedures
- Provision of lodging services
- Responding to customer inquiries
- Information on Facility Use
- Information on after-sales service and various services
- Creation of statistical data (processed in a form that does not allow individuals to be identified)
Prohibition of disclosure or provision of personal information to third parties
The facility will appropriately manage personal information received from customers and will not disclose personal information to third parties, except in the following cases
- If the customer consents
- When we disclose information to contractors to whom we outsource services in order to provide you with the services you have requested.
- When disclosure is required by law
Provision of personal information to subcontractors
This facility may outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use. In such cases, we will select a party that meets sufficient standards for the protection of personal information, and require appropriate management of the entrusted party by contract or other means.
Main contractors
- Reservation management system operator
- Payment service provider
- Mail delivery service provider
- Website operation and maintenance company
Security measures for personal information
The facility takes all possible security measures to ensure the accuracy and safety of personal information.
- Use of SSL encrypted communication
- Access rights management
- Conduct periodic security audits
- Provide education on personal information protection to employees
Inquiry of the person in question
If a customer wishes to inquire about, correct, or delete his/her personal information, we will respond to the request after confirming the identity of the customer.
About Cookies
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Purpose of Use of Cookies
- Analysis of site usage
- Improved customer convenience
- Improvement of services and content
- Optimization of ad delivery
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Compliance with and review of laws, regulations, and norms
The facility will comply with Japanese laws, regulations, and other norms applicable to personal information in its possession, and will review and improve this policy as appropriate.
Inquiry
For inquiries regarding the handling of personal information at this facility, please contact the following
Personal Information Protection Manager
| Company name: VILLA Esse UNA Representative: Kyoko Sunabe Address: 543-6, Xuden, Nago City, Okinawa, Japan E-mail address: info@esseuna.com |